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Customer Service Training: Managing Everyday Interactions
Develop a foundation for practicing good customer service with emotional intelligence for any industry or occupation – 2 Instructional Hours
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3 Day Timer Pro Training for Continuous Improvement Professionals
Intensive hands-on Timer Pro training to support your CI and work measurement initiatives
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Lean 300: Facilitating Continuous Improvement Activities
Improve your organization’s kaizen event. Industry Expansion Solution’s Lean 300 course provides the training needed to prepare and facilitate continuous improvement activities and successful kaizen events.
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Process Failure Mode Effects Analysis (PFMEA)
Learn, understand and apply the steps required to produce Process Failure Mode Effects Analysis (PFMEA) for Risk Management.
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Design Failure Mode Effects Analysis (DFMEA)
Learn, understand and apply the steps required to produce Design Failure Mode Effects Analysis (DFMEA) for Risk Management.
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North Carolina Awards for Excellence (NCAfE)
If your company faces challenges such as global organization, reducing costs, quality productivity, and product innovation, participating in the NCAfE program can provide invaluable feedback that indicates your company’s strengths […]
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Effective Problem Solving and Root Cause Analysis
Learn a systematic approach to solve problems within an organization
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Statistical Process Control
(SPC)
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Measurement Systems Analysis
Measurement Systems Analysis (MSA) is the critical first step that should precede statistical data-based decision making.
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Archive - Operational Excellence - NC State University Industry Expansion Solutions
For General Questions or to contact a Regional Manager:
919.515.2358
iesservices@ncsu.edu
For Course Registration, Questions, and Certificate Programs:
919.515.8584
iesregistration@ncsu.edu
Courses
For the Questions and Information about the Southeastern OSHA Training Education Institute Center:
919.515.5358
southeasternoti@ncsu.edu
Safety Programs
On-Site Availability
Our open enrollment classes can be customized for your organization and provided on location at your facility. Please Contact Your Industry Expansion Solutions Regional Manager for more information.
We Can Help
Regional Managers are located across the state to help you with customized onsite training programs!
Piedmont Triad
Kami Baggett
Northeast
Lori Benn
Wake County
Robert Crew
Charlotte Proper
Jennifer Fielder
Greater Charlotte
Tamara Mack
South Central
Anna Mangum
Western
Chris McGraw
Military - Statewide
Michael Mullins
Research Triangle
Mitch Poteat
Central
Mary Tillery
Staff Directory