Course Details:
1 Instructional Hours
1 PDHs (Professional Development Hours for Engineers)
NC State University is certified by the North Carolina Board of Registration for Professional Engineers and Land Surveyors (NCBELS) as a provider of PDH Continuing Education Units.
$49 per person
About This Course:
In this course, you’ll learn the basics of customer service in professional settings. The course features relevant strategies for working with customers across a variety of industries and job roles.
Recommended for:
This course is designed for anyone in the professional world who deals with customers. Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will improve customer satisfaction and relationships.
Participants Will:
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Learners will be able to describe how to effectively work with different customer personality types
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Establish techniques to build positive relationships
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Identify behaviors that escalate and de-escalate an interaction
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Illustrating tips and tricks for remaining calm and professional in difficult customer interactions