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Quality management systems (QMS) are essential for companies looking to streamline operations, improve customer satisfaction and comply with regulations. Implementing a QMS, however, is no easy task. Many companies make mistakes that can derail the effectiveness of their quality management system. Here are four common mistakes companies make when implementing a QMS:

Failing to Involve All Employees

One of the most significant mistakes companies make when implementing a QMS is to exclude certain departments or employees from the process. A quality management system should involve all employees, from top management to front-line workers. When all employees are included, they can provide valuable input into the system’s design and implementation. This helps to ensure that the QMS is comprehensive and effective.

Overcomplicating the System

Another mistake companies make is to overcomplicate the QMS. A quality management system should be easy to understand and implement. If it is too complicated, employees will be less likely to use it, and the QMS will not be effective. Instead, companies should strive to create a simple yet comprehensive system that can be easily integrated into the company’s existing processes.

Failing to Provide Adequate Training

Implementing a QMS requires training employees on how to use the system effectively. Failing to provide adequate training can result in employees not using the system or not using it correctly. This can lead to compliance issues, errors, and a lack of continuous improvement. Companies must ensure that all employees are trained adequately and provided with ongoing training and support.

Not Conducting Regular Audits

Another common mistake companies make is not conducting regular audits of their QMS. Audits help identify improvement areas and ensure the system is working effectively. Without regular audits, companies may not realize that their QMS is malfunctioning until a problem arises.

Building an effective QMS in your organization does not have to be complicated.  With proper planning and efficient implementation, you can build a system that functions well for your business goals, staff and customers.  Keeping these four common mistakes at the forefront of your mind during implementation can help ensure you build a QMS that helps improve your organization overall and helps provide value to your stakeholders.


Learn about the ISO Quality Management Certifications NC State University Industry Expansion Solutions (IES) can assist you in obtaining.