Your business is unique, so your Lean transformation should be too. That’s why we customize our solutions, bringing you 5-day overviews, 30-day overhauls and multiple scenarios in between. We are committed to helping affect a sustainable culture change within your organization. To that end, we offer long-term mentoring and follow-up, coaching and further improvement recommendations.

Onsite Offerings Include: Executive Overview Training, Going to Gemba with Purpose, Standard Work for Lean Leaders, Lean Leader Mentoring, Lean Facilitator Training, and Lean Culture Training.

Organizations that need robust, waste-free, flexible office processes that meet their customer needs and help them survive in the global marketplace turn to us for our Electronic Lean Office solution. We help organizations achieve operational excellence, while providing flexibility in the way processes are managed.

This unique paperless simulation uses an electronic process and “server” to demonstrate the effects of process variation and defects in transactional processes. Process Flow mapping and Lean methodologies are then applied to help alleviate bottlenecks, increase throughput, improve quality and customer satisfaction. Participants will see, through teaching and application, how the lean process works.

Lean is especially relevant to professionals in the human resources field. We are increasingly being asked to do more with less people. This requires us to do the right things, the right way, with the right people. Getting the “right” people requires us to act faster. How do you reduce time to hire? How do you meet leave of absence requests in a timely and compliant fashion? The Lean process can assist human resources in identifying value, mapping the value stream, creating flow, establishing pull and seeking perfection. We can help you address basic disciplines including Standardized Work, 5S, Error Proofing, Kanban, Visual Control and more.

Our Lean Government rapid implementation process means that you see results instead of endless planning committee meetings. Reveal and correct waste in administrative departments and service delivery processes, so your community enjoys the most value for its dollars. IES has successfully partnered with many local municipalities (small and large) as well as statewide agencies to improve daily work and creatively address common issues using a continuous improvement mindset.

Lean Non-Profit applications help organizations execute rapid cycle improvements to internal processes that have helped increase process efficiency, increase stakeholder involvement and customer satisfaction while decreasing errors, delays and other non-value-added processing steps. Individuals and organizations have made small changes that utilize creativity over capital to brainstorm, test and implement realtime solutions in their places of work.

Lean for the Service Sector applications have
helped organizations primarily focused on customer service, sales and transactional functions improve the way they organize for success. Our lean experts have helped by engaging frontline staff and leadership to focus on where the work is done for opportunities to improve operations. Virtual and traditional Gemba walks can help highlight areas where breakdowns in process, communication, and information sharing might occur. Lean tool applications can then be used to help eliminate variability and standardize interactions with internal and external customers ensuring optimal results.