Lean
Lean is a proven methodology that focuses on enhancing “real work” — the activities and services that add value to your organization and heighten the customer experience—and fundamentally changing how people throughout your organization think, approach problems and tackle daily challenges.
Rigorous application of Lean can:
- Improve productivity and quality with no increase in risk or cost
- Increase efficiency in application, servicing, processing and administrative departments
- Reduce waiting times and create seamless hand-offs
Lean helps management and employees alike embrace a culture of continuous improvement and commit to making it part of their daily work.
All levels of production managers, engineers, line supervisors, work team members, and production workers.
Participants Will:
- Learn the basics behind Lean Manufacturing
- Experience a hands-on simulation to better understand and utilize Lean concepts
Topics Covered:
- Principles of Lean Thinking
- Value-Add versus Non Value-Add
- 8 Wastes
- Value Stream Mapping
- 5S/Visual Management
- Standard Work
- Quality at the Source
- Pull Systems
- Kaizen
Details: 4 Hours/.5 Day
Lean 100 is an overview designed specifically for manufacturers. This course will introduce participants to the lean philosophy and the application of basic lean tools. There are 2 rounds of a hands-on manufacturing process simulation. The first round will feature a current-state manufacturing process. The second round near the end of the workshop will allow participants to suggest and implement changes based on the continuous improvement concepts and tools learned during the session.
Any professional interested in learning more about lean applications. No prior lean training or experience is required.
Participants Will:
- Identify and apply the basic lean tools
- Recognize improvements within their work areas through communication improvements, morale improvements and quality improvements
- Benchmark other organizations throughout North Carolina starting the lean implementation
Topics Covered:
- Value Stream Mapping
- 5S
- Standard Work
- A3 for problem solving
- Kaizen
Details: 14 -16 Hours / 2 Days
Lean 200 encompasses two full days of hands-on learning, and equips participants with practical tools and strategies to make significant and sustainable changes within their organizations. Participants will be led through an interactive simulation of an industry process to allow hands-on application and practice of the Lean tools and methodology.
Any professional interested in learning more about lean applications within their industry, following the completion of Lean 200: Applying the Fundamentals.
Participants Will:
- Gain a deeper understanding of kaizen methodology
- Identify the key components to a successful kaizen event
- Identify do’s and don’ts of a successful kaizen event
- Recognize barriers that might derail an event
- Be exposed to the Key Elements of a Lean Driven Culture
- Learn to link lean tools, facilitation skills and Lean Culture to create a Strategic Roadmap to Continuous Improvement
Topics Covered:
- Kaizen Rapid Improvement
- Creating a Lean Support Structure
- Kaizen Planning
- Running a Kaizen Event
- Post Kaizen Follow-up
- Lean Culture
- Kaizen Sustainability
- Examples of Real Life kaizen Events
- Hands-on activities and a simulation run throughout the 3 days of training.
Details: 21-24 Hours / 3 Days
Lean 300 is a 3-day course designed to prepare participants with the information and training needed to facilitate successful kaizen events in an organization. This instruction is for all facilitator knowledge levels. Lean 300 utilizes team breakout sessions, exercises, and other hands-on activities designed to reinforce facilitation. This class is a deep dive into the planning, execution, and follow-up of kaizen rapid improvement events.
Through a Lean transformation, your company may realize:
- Reduced operational costs › Increased on-time deliveries
- More frequent inventory turns
- Improved first pass quality
With Lean, You Can:
- Compare your “state of Lean” to world-class metrics
- Create a culture that embraces problem solvers and waste eliminators
- Produce a comprehensive, connected and measurable strategic plan
- Develop a systematic tools application and a principled approach to process optimization
Here are some places where we might decide, together, to begin the journey:
Five-Day Lean Leader
When you are ready to lead consistent, positive change in your organization, start with the basics: get the fundamentals of continuous improvement methodology and learn the rules and culture of kaizen. You’ll start working with other Lean tools like value stream mapping, as well.
Details: 35-40 Hours / 5 Days
Ten-Day Lean Leader
Bring more Lean tools into your toolbox, with the addition of 5S and visual management, standard work and A3 problem solving. We’ll round out the training with a leadership coaching day, to help your improvement program remain sustainable into the future.
Details: 70-80 Hours / 10 Days
Fifteen-Day Lean Leader
More coaching! More kaizens! After this intensive training and added practice, you’ll feel confident implementing a whole suite of Lean tools within your organization. With fifteen days of Lean leader training, you’ll also have access to an operations assessment, which identifies your current state and highlights areas of opportunity for additional improvement.
Details: xx Hours / 15 Days
Full Transformation
Learn the whole range of Lean tools including mistake-proofing, SMED (changeover reduction), Total Productive Maintenance, Work Cell Development, Pull Production System and Kata problem solving techniques, in addition to the tools listed above. We’ll provide assessments, coaching and support where you need it most.
Details: Ranging 24-30 Days?
Full Transformation with Facilitator Support
A dedicated facilitator works with your organization as you move beyond tool kits and recommendations to help you achieve long-term improvement and measurable, bottom-line results. Supportive coaching and facilitation helps strengthen and align leadership, transform processes, optimize management practices and enables you to develop a new
Details: Ranging 24-30+ Days
Professionals seeking to lead their organizations into the transformative culture of Lean who have successfully completed Lean 200 and 300 course prerequisites and received formal approval by the upper management within their organization.
Participants Will:
- Work with Lean Coach on a practical project within yoru organization
- Apply Value Stream Mapping
- Use 5S strategies
- Apply A3
- Gain experience and confidence to help lead their organization’s Lean transformation
Topics Covered:
- Involve a team of your colleagues in value stream mapping and Kaizen events
- Determine the current state of the project process, its future state and a plan for implementation of any suggested changes
- Measure and report on project results and improvements
- Create a personal growth plan to improve your facilitating skills
Details:
You will have up to 24 months to complete your project. Your Lean certificate will be awarded after successful completion of your in house project, assessment of your project by the Lean certificate review board and confirmation of project outcomes by your supervisor or director.
All levels of business process and office managers, engineers, supervisors, work team members and office workers.
Participants Will:
- Learn the basics of lean thinking
- Experience a hands-on simulation to better understand lean concepts
- Participants will use the Request-for-Quote simulation as the basis to construct a Current State Value Stream Map, analyze case study data, and construct a Future State Value Stream Map.
Topics Covered:
- 8 Wastes
- Value-Add versus Non Value-Add
- 5S
- Standard Work
- Value Stream Mapping
- Kaizen
Details: 7-8 Hours / 1 Day
This is a lean basics course designed specifically for business and office processes. This course will introduce participants to the lean philosophy and the application of basic lean tools. Topics include: 8 Wastes, Value-Add versus Non Value-Add, 5S, Standard Work, Value Stream Mapping, and Kaizen. There are 3 rounds of a hands-on process simulation using a Request-for-Quote business process. The objective of the course is to introduce lean concepts then have the participants demonstrate the tools during each round of the simulation.
Government and non-profit organizations
Participants Will:
- Learn the Lean Model
- Identify activities that add value to the customer
- Establish the sequence of flow for the process (current state value stream)
- Eliminate or reduce the activities that do not add value to the customer
- Create a more organized work flow
- Create a continuous improvement culture which strives to eliminate waste
Topics Covered Include:
- Educational and tool based training programs for all levels of a client’s organization including executives, directors, supervisors and front-line staff
- On-site assessment of client lean needs
- Creating a flexible business model for “Organizational Excellence using Lean Thinking” (transformation) in all types of government organizations (small/ medium/large)
- Providing customized solutions to address gaps that clients experience in performance excellence.
Details:
Lean isn’t just for manufacturing. “Lean thinking” and the tools of Lean manufacturing work in a variety of office, service and industry applications, including government and non-profit agencies.
Lean Government reveals and corrects waste in administrative departments and service delivery processes, so your community enjoys the most value for its dollars. IES has successfully partnered with many local municipalities (small and large) as well as statewide agencies to improve daily work and creatively address common issues using a continuous improvement mindset.
Lean Non-Profit applications help organizations execute rapid cycle improvements to internal processes that have helped increase process efficiency, increase stakeholder involvement and customer satisfaction while decreasing errors, delays and other non-value-added processing steps. Individuals and organizations have made small changes that utilize creativity over capital to brainstorm, test and implement realtime solutions in their places of work.
Lean for the Service Sector applications have helped organizations primarily focused on customer service, sales and transactional functions improve the way they organize for success. Our lean experts have helped by engaging frontline staff and leadership to focus on where the work is done for opportunities to improve operations. Virtual and traditional Gemba walks can help highlight areas where breakdowns in process, communication, and information sharing might occur.
Hospital, public health, physician practices, home health, community care and community health professionals.
Participants Will:
- Learn to run the clinic, office or hospital more efficiently with Lean Healthcare
- Improve processes
- Create value-added systems
- Increase customer service and satisfaction
Topics Covered Include:
- On-site educational programs and workshops to familiarize healthcare professionals with lean methodologies and tools
- Strategic planning and assessments conducted on-site by our experts to help you determine your best path to continuous improvement and lean transformation
- Customizable transformation programs to help healthcare organizations with the journey into lean
- Facilitation of kaizen events and value stream maps
- Lean coaching and mentoring
Details:
Our lean transformation model will make your patients healthier, your employees happier and your organization more effective. We work with hospitals, public health, physician practices, home health, community care and community health.
We also offer Lean Healthcare Certification to help support medical professionals who desire to help create and lead a culture of continuous improvement throughout their organization.
Professionals in the human resources field
Participants Will:
- Do more with less people
- Do the right things, the right way, with the right people
- Reduce time to hire
- Meet leave of absence requests in a timely and compliant fashion
Topics Covered:
- Basic disciplines including Standardized Work
- 5S
- Error Proofing
- Kanban
- Visual Control
Details:
The Lean process can assist human resources in identifying value, mapping the value stream, creating flow, establishing pull and seeking perfection.
We also offer Six Sigma Yellow, Green and Black Belt training that provides a cost-effective method to train and certify individuals in Six Sigma techniques.
Any organization in any industry can see positive results with Lean; our clients represent industries including construction, higher education, government and healthcare, in addition to manufacturing
Participants Will:
- See a highly energized, highly invested workforce
- Realize time and material savings
- Improved processes resulting in fewer defects
- You’ll see a highly energized, highly invested workforce, time and material savings, and improved processes resulting in fewer defects.
Topics Covered:
- Custom improvement project
- Engineering processes to achieve near zero defect rate
- Efficiency or capacity issues
- Process variation,
- Materials management
- Maintenance
Details:
Lean Sigma 180 takes a unique approach by starting with the improvement project first. Unlike typical Lean Six Sigma training, our team of Lean Six Sigma experts will work with your senior leadership to identify specific improvement projects that are linked directly to your organization’s strategic initiatives— before any training begins.
Those successfully completing our Lean Sigma 180 program will be certified as Lean Six Sigma Green Belts.
Six Sigma is an engineering process that helps companies produce products and services that are almost uniformly perfect; the allowable rate of defects under the rules and principles of Six Sigma is only slightly over three units per million units produced. Six Sigma guides its users in understanding how defects come to be, and subsequently eliminating their root causes. The goal of enacting Six Sigma improvement projects within an organization is to come as close as possible to achieving a defect rate of zero. Six Sigma awards different levels of ‘belts” as practitioners gain experience with the system; ‘black belts” are experts, while “white belts” are just beginning.
The IES Approach Lean Sigma 180 takes a unique approach by allowing green belt candidates to begin with an improvement project before any formal training is given. Our team of Lean Six Sigma experts works with your senior leadership to identify specific improvement projects that directly affect your organization’s strategic initiatives. Projects are not limited to production defects; they might include efficiency or capacity issues, process variation, materials management or maintenance. It is not unusual for these projects to generate savings and efficiencies of $50,000 or even $100,000. The organization benefits from these savings even as the Six Sigma students are training for green belt certification.
Anyone in an organization who wants to learn Lean Six Sigma principles at a high level —from executive leadership to individually contributing associates
Participants Will:
- Participate in a “Tube Factory” simulation will provide participants with an introduction to Lean Six Sigma tools and techniques. It is a hands-on activity involving learning and facilitation with two rounds of simulation and some instructional learning between the rounds. The simulation is designed to introduce the basic LSS tools, then see them in action in the simulation. A wide variety of basic LSS tools are introduced.
Topics Covered:
- Introduction to Lean Six Sigma
- Benefits of Lean Six Sigma Deployment
- Introduction to Define-Measure-Analyze-Improve-Control (DMAIC) methodology
- Cost of Poor Quality
- Voice of the Customer
- Process Maps (including SIPOC, Process Flow)
- Core Lean Tools (including Value Analysis and the 8 Wastes)
- Problem Solving
- Error Proofing
Details: 14-16 Hours / 2 Days
- Receive tailored training program, unique to their organization
- Receive customized specific content, with a blend of Lean Six Sigma, to meet the organization’s requirements
- Start building an internal process improvement network of problem solvers
- Follow up with a selection of super-users and train these practitioners as black belts to run complex projects while becoming internal coaches for green belts.
- Realize a highly energized and invested workforce, time and material savings and improved processes.
Topics Covered:
- Leadership overview
- Project selection and scoping days
- Content training
- Coaching and mentoring days
- Body of knowledge examination
- Final project review
- Lean Six Sigma certification
Details: Ranging from 1-18 Days
Industry Expansion Solutions takes a unique approach to applying Lean and Six Sigma principles simultaneously with education and hands-on learning. Our experts work with you throughout the entire process to educate, train, coach and mentor the future green belt to the successful completion of your organization’s improved process.
We also work with your leadership team to identify specific improvement projects. Not only does your team receive the LSS training, but they gain hands-on practical learnings from their coach and improve a process at your organization. With Lean Six Sigma, benefits materialize quickly and can be sustained long-term.
- Basic Project Management
- Design for Six Sigma (DFSS)
- Design FMEA Nested Gage R&R
- Converting Discrete Data to Continuous Data
- Determining Sample Size
- Non- Normal Capability Analysis and Multiple Variable Capability Analysis
- Paired, One Proportion and Two Proportion t-Tests
- Analysis of Variance (ANOVA)
- Chi Square Test
- Nonparametric Tests
- Simple Linear, Multiple Linear and Polynomial Regression
- Design of Experiments (DOE): Fractional Factorial Design, Blocking and Response Surface Design
- Total Productive Maintenance (TPM)
- TRIZ
- Seven Alternatives (3P)
- SPC for Non-Normal Data Toyota Kata and Standard Work for Leaders (Gemba with Purpose).
Details: Option 1: xx- xx Hours / xx-xx Days Option 2: 4-week course / over 3 month timeframe
Industry Expansion Solutions offers a tailored training program, allowing you to continue your continuous improvement journey in one of two ways:
- Option 1: Train your already certified Lean Six Sigma green belts onsite to become black belt practitioners who will learn more in-depth organizational and Lean methodologies and more advanced statistical tools. This additional knowledge will enable these practitioners to run complex projects while becoming internal coaches for your green belts. This requires attending an additional two weeks of class, passing a black belt end-of-course assessment and successfully completing a black belt certification project.
- Option 2: Train a select group of your associates, onsite, through a full four-week course that encompasses all of IES’ Lean Six Sigma green belt and black belt training. The four-day class weeks are spread out over a three-month time frame to allow students time to work on their DMAIC projects between sessions. This option is geared to a group that does not have previous green belt training and certification.
We offer dedicated project coaching days to assist black belt certification candidates as they progress through their project. Our experts work with you throughout the entire process to educate, train, coach and mentor the future black belt to the successful completion of your organization’s improved process.
- Leverage the scientific thinking model
- Utilize both the Improvement Kata and Coaching Kata
- Apply techniques of deliberate practice
- Develop and operationalize improvement Kata patterns
- Create a deliberate culture for learners and coaches
Topics Covered:
- Identify and drive improvement of processes
- Develop the fundamental skills of working like a scientist
- Iterate or experiment his or her way toward a desired goal
- Successfully deal with uncertainty and challenges
Toyota Kata is a managerial approach which trains people to achieve continual improvement while leveraging scientific thinking. It does not teach problem solving, but rather a mindset that can make people more effective at problem solving. By utilizing this systematic mindset, an improvement culture can be created which will optimize gains made from traditional lean tools. By practicing the Toyota Kata routines and patterns, anyone can become better equipped to navigate ambiguity and reach challenging goals. Kata helps develop the bench strength in your organization through appreciative inquiry and a structured coaching model for kata practitioners and learners.
IES offers a variety of services in Kata including both improvement Kata (IK) and coaching Kata (CK) and their applications. Kata implementation is ideal for companies who may not require a full Lean Transformation but still wish to reap the benefits of core lean tenets including respect for people and a problem-solving culture. Coaching Kata: Guides and teaches the Improvement Kata. Without coaching, a learner may not practice the right pattern, or practice ineffectively. Without coaching, a change in our brain’s wiring is less likely to occur. The Coaching Kata helps develop skills for supporting learners as they practice the Improvement Kata.
Supervisors, team leaders and anyone who directs the work of others.
Implementation Process:
1. Top Management support/participation
- Management identifies goals and establishes metrics
- Management identifies a TWI Champion
- Line Management participation and ownership for metrics
- Reporting of metrics/recognition
- Periodic audits
2. Select pilot area for initial implementation*
- Select 8 to 10 participants (supervisors, lead people, anyone who has to show others how to do something)
- Participants attend 10 hours of training in Job Relations and 10 hours in Job Instruction (2 hour sessions)
3. Participants develop Job Breakdowns and train employees using Job Instruction
- Participants use Job Relations to address problems and improve relationships
- Audit to determine if improvements are sustained. (Do we have standard work?)
- 30/60 day follow-up/evaluation session
4. Once there is standard work, train participants in Job Methods 10 hour class*
- Use Job Methods to improve the processes and solve problems
- Audit to determine the effectiveness
- Continue to compare measurements (quality, turnaround time, employee satisfaction) to ensure continual improvement
*Customized, alternative training sessions can be accommodated, for example, in greater or less than two-hour sessions (consecutively or non consecutively).
Topics Covered:
- Training Within Industry Overview
- Training Within Industry Job Instructions (TWI-JI)
- Training Within Industry Job Relations (TWI-JR)
- Training Within Industry Job Methods (TWI-JM)
Training Within Industry (TWI) is a dynamic program of hands-on learning and practice, teaching essential skills for supervisors, team leaders and anyone who directs the work of others. It is an essential element of Lean and Continuous Improvement programs around the world including the Toyota Production System. TWI provides a foundation for fostering organizational excellence and transforming business culture.
Industry Expansion Solutions offers three standardized TWI programs addressing the essential skills needed by supervisors, team leaders, and trainers: Job Instruction (JI), Job Relations (JR), and Job Methods (JM).
Learn By Doing—Assures Skills are Applied. After the daily session, trainees return to the workplace to use the techniques learned and choose real-life examples to discuss and practice in class.
Immediate Results: Provides a methodology for standardization. Skills are taught faster, better, and more consistently from learner to learner.
Long-Term Results: Each time an instructor successfully trains a learner, trust is built. Individuals who trust each other communicate effectively and work as a team. The fear of failure is eliminated because individuals see the positive results and relationships.
Immediate Results: Provides simple strategies for building cooperation. A 4-step approach is taught to handle issues resulting in the best possible outcome.
Long-Term Results: When individuals treat others fairly and with respect, positive relationships are developed through training. Fewer distractions that interfere with performance come from individuals modeling team-like behavior.
Immediate Results: Provides a methodology to remove waste from processes for supervisors and operators. Without major disruptions to production, changes are made within their span of control to increase workflow with higher quality and safety.
Long-Term Results: Individuals are more likely to share their ideas for improvement as cohesiveness, trust, and abilities improve within the organization. Collaboration begins to take place and the fear of rejection or embarrassment decreases.
Anyone responsible for initiating or leading lean, including CEOs, general managers, production managers, controllers, engineers, and materials managers. Suggested follow-up: an in~plant value stream analysis.
Participants Will Learn:
- How to “see the flow” of your value stream and wastes in the flow
- How to view all products from a system perspective
- How to draw both material and information flows of your value stream
- How to draw a blueprint for lean transformation- the future state map
- How to prioritize activities needed to achieve the future state
Topics Covered:
- Overview of Value Stream Mapping Method
- Material and information flow mapping of a product or processes through all manufacturing process steps, and off the loading dock as finished products
- Streamline your work processes, cutting lead times and reducing excessive operating costs
Details:
Learn how value stream mapping (VSM) is an effective method used to create a material and information flow map of a product or processes. You begin the journey with the current state map–it shows you where you are. Then, you plan your lean journey with a future state map–it shows you where you’re going and how you’re going to get there. Based on your value stream map, you can streamline your work processes, thereby cutting lead times and reducing excessive operating costs.
- Shorten the communication cycles
- Create a more fluid way of information sharing
- Sustain a long-term focus while allowing for easy adjustments
- Determine goals
- Create measurement methods
- Eliminate waste
Topics Covered:
- Understand the principles and key concepts of Hoshin Kanri
- Define the Hoshin key process, tools and elements
- Understand the step-by-step approach to planning, implementation and
- review processes for managing change
- Gain practical knowledge and skills in application of Hoshin Kanri process, tools and strategy
Details: 14-16 Hours / 2 Days
Hoshin Kanri—A Strategic Approach to Continuous Improvement
The HK methodology employs a structured planning and deployment cycle during which goals are determined, plans to achieve the goals are established and measurements are created to ensure progress toward these goals. It ensures these goals drive progress and action at every level within the organization by eliminating the waste that originates from inconsistent direction and poor communication. HK strives to get every employee pulling in the same direction, at the same time. It achieves this by aligning the goals of the company with the plans of middle management and the work performed by all employees.
The initial steps of Hoshin Kanri planning are similar to other strategic planning processes. Management teams gather data on current performance and identify current and future customers and their needs. A SWOT analysis is conducted, assessing four important aspects of the business. The mission and vision is refined, ensuring KPIs are still relevant.
Hoshin Kanri then departs from other standard planning processes in multiple ways: the degree of focus, the involvement of all levels of the organization, the use of planning and process improvement tools and the rigor of the reviews. HK recognizes and values the concept of true north as well as the importance of the communication and transparency of the direction.
- Learn how to create, implement and lead daily huddles
- Focus improvement on key performance indicators
- Identify small barriers and challenges
- Evaluate the obstacle(s)
- Correct the problem quickly
- Standardize the process
- Measure the results in real time
Topics Covered:
- Align the strategic plan (Hoshin Kanri) to the daily tasks and metrics
- Advance continuous improvement effort through scientific thinking
- Understand the principles and key concepts of Managing for Daily Improvement
- Describe the elements of a daily huddle
- Understand your role as participant of daily huddle
- Provide coaching in daily huddles
- Describe leader elements of daily huddles and understand Socratic Method
Details: 7-8 Hours / 1 Day
Managing for Daily Improvement (MDI) is a process in which an organization implements visual management strategies and facilitates key performance indicators (KPIs) at the ground level with day-to-day employee activities. MDI flips a top down management approach to drive change from the bottom up.
MDI makes problems visual and explicit (if a problem is not seen, it can’t be solved) and engages the entire team around solving problems. It allows for rapid and frequent course corrections and creates a daily habit of performance management.
Anyone responsible for initiating or leading a lean initiative including CEOs, general managers, plant managers, lean facilitators, engineers and materials managers. Anyone with a desire to improve a work area or office area with continuous improvement tools of standardization including office managers, supervisors, lead operators, industrial/manufacturing engineers and quality managers.
Participants Will:
- Learn thee 5S VISUAL SYSTEMS
- SORT through what you have and remove what you don’t need
- STRAIGHTEN what remains, making space visual and self-explanatory
- SHINE up tools, equipment and work spaces, keeping them spotless
- STANDARDIZE and follow work rules scrupulously
- SUSTAIN by maintaining the discipline in 5S
- Understand how to create a visual management system in your workplace
Topics Covered:
- Takt time (vs. cycle time)
- Work sequence
- Work-in-progress
- Time observation sheet
- Standard work combination sheet
- Standard work layout
- Cycle time bar chart
- Work instruction sheet
- How to develop a process that eliminates walking, reduces waste, improves quality, and increases productivity
Details: 7-8 Hours / 1 Day
This program will teach the foundation necessary to achieve success in continuous improvement programs by preparing the manufacturing process with repeatable standard systems.
SMED (Single Minute Exchange of Dies), or Changeover Reduction, focuses on reducing the time and impact of key elements in the changeover process including preparation; after-process adjustment; checking, storing, and moving materials, parts and tools; removing and mounting parts and tools; machine measurements, settings and calibrations; trial runs and adjustments.
Other training may include:
- Lean Kaizen
- Lean Leaderx
- Lean Effective Problem Solving (EPS) and Root Cause Analysis (RCA)
- Lean Facility Flow and Layout
- Lean Product Development (LPD)
- Lean Robotics and Automation