About

Industry Extension Services

About IES

NC State University Industry Extension Services (IES) is the trusted partner for management and technical assistance to North Carolina’s small and mid-sized businesses. With a focus on manufacturers, IES delivers professional training, coaching, supply chain, technology and workforce solutions and services that help businesses innovate, improve productivity, implement advanced technology, strengthen supply chains and accelerate growth.

As part of NC State University’s College of Engineering, IES connects companies with industry experts, hands-on training, assessments and strategic partnerships that solve operational challenges and build long-term competitiveness.

IES administers a portfolio of national, state, and regional initiatives that advance North Carolina manufacturing, including the North Carolina Manufacturing Extension Partnership (NCMEP), the Manufactured in North Carolina (MNC) Network, the Southeastern OSHA Training Institute Education Center and defense manufacturing programs such as the North Carolina Maritime Manufacturing Initiative (NCMMI), providing businesses with the resources, expertise and partnerships needed to compete and grow.

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We Are IES
Learn More About Industry Extension Services

NC State University Industry Extension Services bridges the gap between university expertise and industry needs, delivering customized support, technical assistance and workforce solutions that help manufacturers improve performance, embrace innovation and build a stronger future.

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Who We Are

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NC State University Industry Extension Services (IES) is the university’s manufacturing and industry outreach organization, dedicated to helping North Carolina businesses improve, innovate, and grow. Housed within the NC State University College of Engineering, IES provides small to medium-sized businesses and manufacturers with access to technical expertise, training, assessments and resources that address real-world business challenges and strengthen competitiveness.

With a statewide team of experienced industry specialists serving manufacturers across all 100 North Carolina counties, IES helps companies advance in areas such as operational excellence, workforce development, advanced manufacturing technologies, cybersecurity, quality management systems, supply chain resiliency, defense manufacturing, workplace safety and business growth.

As the administrator of the North Carolina Manufacturing Extension Partnership (NCMEP) and the Southeastern OSHA Training Institute Education Center, IES connects businesses with proven solutions, industry best practices and trusted resources. Through partnerships with industry, government and economic development organizations, IES helps manufacturers adopt new technologies, improve processes, develop their workforce and compete in a rapidly evolving global economy.

For more than 70 years, NC State University Industry Extension Services has served as a trusted partner to North Carolina manufacturers, translating university expertise into practical solutions that drive economic growth and strengthen the state’s manufacturing future.

Why Work With IES?

  • Trusted advisor—not a consultant selling products
  • University-backed expertise
  • Confidential services
  • Experienced manufacturing specialists
  • Statewide reach with national network resources
  • Access to research and innovation
  • Proven results
  • What We Do

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    Industry Extension Services (IES) helps North Carolina businesses solve problems, improve performance and grow with confidence. Whether you’re optimizing operations, strengthening your workforce or preparing for expansion, we bring the right expertise to the table — at the right time.

    How We Can Help

  • Advanced Manufacturing Technology & Innovation
    Adopt innovative solutions for automation, digital transformation, additive manufacturing and Industry 4.0 through assessments, technical guidance 
    and implementation support that improve productivity, enhance competitiveness, and enable future-ready operations.
  • Business Growth
    Accelerate growth through expert business consulting, marketing services, innovation workshops and customized support that strengthen operations, expand market opportunities and build long-term competitiveness.
  • Cybersecurity Resources
    Strengthen cybersecurity readiness through assessments, training and compliance resources that help protect critical systems, reduce risk and meet evolving industry and government security requirements.
  • Defense Manufacturing Support
    Advance defense capabilities through specialized consulting, training, supplier development and compliance support that prepares businesses to compete for and succeed in defense and government contracting opportunities.
  • Quality Management System Support
    Elevate quality performance through Quality Management System training, coaching, internal audits and implementation support that help manufacturers achieve certification, improve operations and build a culture of continuous improvement.
  • Operational Excellence Support
    Achieve strategic and operational excellence training and expert coaching, process 
    improvement, leadership development and continuous improvement initiatives that drive cost reduction, sustainable growth and performance.
  • Supply Chain Development and Optimization
    Build stronger supply chains through strategic supplier development, reshoring 
    strategies and capacity-building support that help manufacturers expand 
    capabilities and create new opportunities for growth in a competitive global marketplace.
  • Workforce and Leadership Development
    Develop workforce capabilities through customized training, supervisory skills development, credential pathways and talent strategies that help manufacturers build skilled teams, improve leadership and support long-term growth.
  • Workplace Health and  Safety
    Promote workplace safety and compliance through the Southeastern OSHA Training Institute Education Center, industry-focused training and environmental health and safety programs that help organizations create safer workplaces and meet regulatory requirements.
  • Your local NC State University Industry Extension Services Regional Manager can help connect you with the right experts, programs and resources to address your unique business needs—even if the specific service you are seeking is not listed above.

    Our Approach

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    At NC State University Industry Extension Services, we take a collaborative, results-driven approach to helping manufacturers overcome challenges and achieve their goals. We begin by listening to understand your unique business needs, operational challenges and strategic objectives.
     
    Our team of experienced industry specialists then assesses your current processes, identifies opportunities for improvement and develops practical, customized solutions aligned with your organization’s goals.
     
    Through hands-on support, technical expertise, and proven methodologies, we help manufacturers implement improvements that deliver measurable results. Our data-driven approach ensures recommendations are based on real insights and designed to create lasting impact—from increasing efficiency and productivity to strengthening
    competitiveness and enabling sustainable growth.
     
    Our approach is simple: understand your challenges, identify opportunities, implement solutions and measure success.

    How We Work

  • Listen carefully to your business challenges
  • Assess current operations
  • Develop practical solutions
  • Implement improvements
  • Measure results
  • Our Impact

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    Mission Vision and Values
    Mission, Vision and Values

    Everything we do begins with our mission, vision and values. They inspire our people, guide our decisions and shape the strategies that move our organization forward. By keeping these principles at the center of our strategic planning process, we ensure that every initiative supports our commitment to advancing North Carolina manufacturers and strengthening the state’s manufacturing economy.

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    Mission

    The NC State University Industry Extension Services partners with business and industry to transfer knowledge and support next-generation technologies.

    Vision

    We will be the statewide leader in driving economic growth by delivering technology-driven solutions, providing educational services and leveraging our expertise and innovative partnerships.

    Values

    Integrity: Do the right thing – always!
    Innovative Solutions: We foster creative talent to deliver high impact solutions to drive success
    Customer First: We uphold a culture of exceptional service.
    Pursuit of Excellence: We partner to achieve measurable economic impacts for North Carolina and beyond.

    Industry Advisory Council
    Industry Advisory Council

    The NC State University Industry Extension Services Industry Advisory Board is comprised of experienced professionals and business leaders who provide strategic guidance, industry insight and real-world perspective to help shape our programs, services and long-term direction in support of North Carolina’s manufacturing community.

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    John Chaffee

    John Chaffee

    Council Chair
    Broker

    Transworld Business Advisors

    Ashley Carriker

    Ashley Carriker

    CFO/Office Manager

    Queen City Engineering & Design

    Katie Chung

    Katie Chung

    Chief Financial Officer

    Southland Electrical Supply

    Lindsey Crisp

    Lindsey Crisp

    President/CEO

    Carver Machine Works

    Geoff Foster

    Geoff Foster

    Chief Executive Officer & President

    Core Technology Molding Corporation

    Jenni Harris

    Jenni Harris

    Executive Director of Business Services

    North Carolina Department of Commerce

    Mike Marlowe

    Michael Marlowe

    Executive Vice President

    Mission Critical Global Alliance

    Courtner Silver

    President

    Ketchie, Inc.

    Josh Ward

    Partner

    Longleaf Strategic Partners

    IES Milestones
    Industry Extension Services Milestones

    For more than 70 years, NC State Industry Extension Services has evolved to meet the changing needs of manufacturers—discover the milestones that define our journey.

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    IES Milestone Timeline

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